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Shopify POS now recognizes eligible in-store shoppers who have checked out before at a store powered by Shopify Payments. When a buyer chooses a digital receipt to the Shop app, by email, or by text, the purchase is connected to a customer profile and saved to your customer list. Staff don't need to ask for contact details at the register.
Buyers can pick a digital receipt and share their details in one tap. That means you can identify more of the people who shop in your store without slowing the line for an email address or phone number.
Why it matters for your store
A bigger customer list gives you more people to build relationships with. If a customer has opted in to marketing, you can use that list to market to them, personalize their experience, and give them a reason to come back. Customers you can recognize are also customers you can learn from over time.
What to do this week
- Update the POS app to v11.17 or later.
- Check that Shopify Network Intelligence is enabled in your settings in admin. This feature works with Shopify Payments for POS only when it is on.
- If you use a buyer-facing display, make sure Customer View is running v11.17 or later. No other action is needed.
- If you don't have a buyer-facing display, turn on customer receipt selection in the Shopify admin.
- Train staff to let buyers know they can choose a digital receipt, since that is how the customer is linked.
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